With durian sellers taking their sales online in anticipation of the peak season in mid-July, scams involving this fruit have popped up. Luckily, Malaysians buying from Shopee need not worry as the e-commerce platform will be working with the Federal Agriculture Marketing Authority (FAMA) to empower legitimate durian farmers and sellers via a Durian e-Fiesta campaign.
Senior Manager (Marketing) of Shopee Malaysia, Kenneth Soh said the collaboration has digitised 211 durian sellers and has readied them for the Durian e-Fiesta campaign: “We understand that there have been a lot of durian-related scams on social media and we are here to assure consumers not to be afraid as all transactions on Shopee are protected by our Shopee Guarantee policy.”
He added that the policy sees Shopee withholding payment in escrow until buyers confirm that the goods received are genuine and in good condition, before the money is released to sellers which enable users to go through a return and refund.
Meanwhile, FAMA Deputy Director-General (Operations) Abdul Rashid Bahri said in their process to normalise the selling and buying of agricultural goods online due to the current pandemic, FAMA has teamed up with Shopee to continue their Durian e-Fiesta for the second year.
Source: thesundaily.my